Activities linked to payment institutions and banking
Dock Soluções is the group company that holds the Acquiring licenses.
Your data is safe and secure with Dock
We are constantly seeking to improve our services and protect your privacy and data. Avoid setbacks and situations that may put your privacy at risk. Data protection work is a joint effort and you can help us with this. Check out our privacy policy here.
Do you want to make a request regarding personal data?
If you, as a data owner, need to make a request such as consultation, correction, blocking, sharing and more, feel free to fill out our form, and we will soon be in touch to help with whatever is necessary!
We are here to serve you.
Ask your questions to our Manager!
All doubts, questions and requests regarding privacy and protection of personal data can be sent to our Manager via email. To discuss other matters that are not related to personal data, check our contact page.
Responsible for processing personal data
Data Protection Officer (DPO)
Substitute Officer Appointed
What does a Data controller do?
The person responsible for processing personal data is responsible for ensuring that the Dock adheres to all the requirements of the General Personal Data Protection Law and the best information security and privacy practices, as well as responding to requests from data subjects and the National Data Protection Authority and adopting measures, and providing guidance yours in relation to privacy and protection of personal data.
Find what you need here
This privacy policy, aimed at payment account holders or any other person whose data is processed by Dock Solutions in Means of Payments SA, aim to demonstrate our commitment to information security and the protection of personal data and sensitive personal data processed through relationships arising from payment accounts DOCK, employment relationship or any contact with the Dock Solutions in Means of Payments SA, including those coming from the company's websites, blogs and applications, in compliance with the terms of the laws in force, in particular the General Personal Data Law (Federal Law nº 13.709/2018 – LGPD).
These documents define the guidelines and practices adopted by the Dock Solutions in Means of Payments SA in the processing of personal data. In them, you will find the principles and guidelines that guide the protection of personal data, as well as information about the processing agents, management and privacy governance;
To access the complete policies, click here: https://dock.tech/privacidade/politica-de-privacidade/
When your data is processed by Dock Soluções em Meios de Pagamentos SA, we will act exclusively as an Operator, receiving from the Controller the guidelines on the processing of your personal data, where this arises from guidelines previously established by the Controller in accordance with the contract.
In addition to ensuring data security and privacy, the LGPD grants rights to holders of personal data. By sending a request to the DPO, you can exercise the following rights regarding your data:
• Confirmation of the existence of data processing: You can confirm whether there is any type of processing with your personal data;
• Access to personal data: You can access all personal data that the Dock Solutions in Means of Payments SA has on you;
• Data correction: If any of your data is out of date or incorrect, you can request its correction or update;
• Anonymization, blocking or deletion: You can request anonymization, blocking or deletion of your personal data when they prove to be unnecessary or excessive for the intended purpose, or when they are being treated in non-compliance with the LGPD;
• Portability: You can request the transfer of your personal data to another supplier of products or services, respecting commercial and industrial secrets;
• Deletion of personal data: You can request that the Dock Soluções em Meios de Pagos SA deletes all your personal data processed under the legal basis of consent, respecting the hypotheses in which their conservation is legally authorized;
• Information about shared use of data: You can request that the Dock Solutions in Means of Payments SA inform which entities, public or private, shared your data;
• Information about the possibility of not providing consent: You can request information about not providing consent and the effects of this denial in the case of data processed under the legal basis of consent;
• Revocation of consent: You can request the revocation of consent in relation to data processed under this legal basis, with the processing carried out under the terms of the previously expressed consent being ratified.
The personal data processed by Dock Solutions at Means of Payments SA are stored by us only until the purpose of the processing is achieved, or for the period necessary to comply with legal or regulatory obligations and other hypotheses provided for in article 16 of the LGPD.
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